Home Town HelpersSenior Concierge

About us

She noticed it first in the houses.

Home Town Helpers is Christina’s. She moved here from Las Vegas not long ago, and she started this because of a few things she couldn’t stop thinking about once she’d seen them.

Before Ohio, she spent the last part of her father’s life taking care of him. So she already knows what that stretch actually looks like — and it is mostly not the medical part everybody pictures. It’s the grocery list. The prescription sitting at the pharmacy. The light bulb nobody can reach. The afternoon when someone just needs another person in the room.

When she got to Ohio and started looking for a house, she noticed something about the listings. A striking number of them were estate sales — homes that had belonged to older people who had passed away, now being sold off by adult children who lived somewhere else. Whole lifetimes in those rooms. And in a lot of cases, the nearest family had been several states away for years before the end.

Then she gave an elderly neighbor a ride to run some errands. Just a favor, the kind you don’t think twice about. What stayed with her wasn’t the errand. It was working out afterward that this person had no one to ask. Not for the groceries, not for the storm windows, not for any of it.

That gap — between “he’s fine on his own” and “he needs a nurse” — is enormous, and it is where most older adults in Lorain County actually live. Home Town Helpers exists to fill exactly that gap, and nothing beyond it.

A helper hanging a framed picture in an older woman’s living room while she points from her armchair to show where she wants it

Two things worth saying plainly

Why we don’t drive, and why here

The favor that started all of this was a ride — so it is fair to ask why rides aren’t on the service list. Christina thought about it hard and decided against it. Putting someone else’s parent in her passenger seat is a kind of risk she isn’t willing to carry on their behalf, and she would rather be excellent at everything else than adequate at that. Lorain County already has people who do this well, and we will help you reach them.

The other thing: she isn’t from here. She chose here. This is the town she landed in and fell for, and after watching what the last years can look like for someone without help nearby, she would rather spend her working life being useful in it than doing almost anything else. That’s the whole business plan, honestly.

What we believe

Four things we won’t compromise on

Stay in our lane, out loud

Plenty of businesses in this space quietly stretch into licensed care because a family asks nicely and the money is there. We publish our limits on the homepage and cite the law behind them. If we can’t do it, you’ll hear that in the first five minutes.

The same face, every time

You’re not getting whoever the app assigned this morning. You get a consistent helper who learns that you take your coffee at 9:30, that the storm door sticks, and that Thursday is card club.

Dignity is not a nice-to-have

Nobody is talked to like a child, hurried, or discussed over the top of their head. The client makes the decisions — not the adult daughter, and certainly not us.

Local, and staying that way

Not a franchise, not a national brand’s territory, not a gig platform taking a cut. We live in these towns and we intend to be answering the phone here in ten years.

Golden-hour view of a small Lake Erie shoreline town in northern Ohio

Rooted in Lorain County

Sheffield Lake, Sheffield Village, Lorain, Avon, Avon Lake, Elyria, Amherst, Vermilion, North Ridgeville — plus Westlake, Bay Village, Rocky River, Lakewood and Cleveland’s west side.

Our helpers

Who shows up at your door

Right now, that is Christina. She is the one who answers the phone, comes to the free consultation, and does the visits — so the person you talk to is the person who shows up.

As Home Town Helpers grows, anyone who joins clears an Ohio BCI and FBI criminal background check and reference checks before a first visit, carries identification, is covered by our general liability insurance, and is trained on one thing above all others: exactly where our scope ends. We would rather stay small and keep that standard than grow fast and lose it.

Helpers are companions and helpers — not aides, not nurses, not caregivers in the licensed sense of the word. We’re careful about that language because the difference is legally real.

Working with us

Joining the team

We hire slowly and locally — and honestly, we are not hiring yet. But the first helper will be added sooner than later, and we would rather meet the right person early. If you’re patient, reliable, genuinely enjoy older adults’ company, and are the kind of person who notices the milk is about to expire, get in touch and we’ll keep your name.

You do not need clinical credentials. You do need a clean record, your own reliable vehicle for running errands, and the judgment to stop and say “that’s outside what I’m allowed to do, let me find out.” You will never be asked to drive a client.

Come meet us at your kitchen table.

The free consultation is genuinely free and genuinely no-obligation. Worst case, you get an honest opinion and a couple of good referrals.